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GDPR and Privacy Policy

Keeping your data safe
At LITS we are committed to keeping your personal data safe and secure, and handling it in accordance with our legal obligations. This Privacy Policy sets out in detail the purposes for which we process your personal data, who we share it with, what rights you have in relation to that data and everything else we think it’s important for you to know.

Please click on the headings below for full information about how your personal data is processed when you use LITS.  

Who are we?
LITS is a privately-owned limited company, providing interpreter and translator services to the public and private and public organisations. We reinvest majority of our profits back into the business to ensure that we can continue to deliver high-quality services to the service user.

Who’s in control?
1.1 It is important that you understand who is responsible for keeping your data safe. We are the “controller” of all personal data collected and used for the purposes of providing and for any other purposes set out in this Privacy Policy. This means that we are responsible for deciding how and why your data is used and for ensuring that your data is handled legally and safely.

1.2 We have appointed the office manager as the Data Protection Officer (DPO) who has ultimate responsibility within LITS for making sure your data is treated in accordance with this Privacy Policy and the law. Our DPO can be contacted by emailing info@lits-service.co.uk

What data do we collect and where from?
2.1 We collect some data directly from you when you register as a linguist or a customer. This data includes the following: 
2.1.1 your full name, your mobile and landline numbers; 
2.1.2 your postal address, email address, and languages offered and sought; 
2.1.3 2.1.5 your gender (if you choose to provide it); 
2.1.4 your postcode and address (if you choose to provide them); and
2.1.5 your bank details for payment of services purposes.

What do we use your data for?
3.1 It is important that you understand how and why we use the personal data that we collect about you. This section sets out the sole purposes for which we process personal data and which types of personal data we need for each purpose.

3.2 Managing your account and providing you with our services
3.3 We use your information for clerical and administration of business and service purposes only.

4 Marketing and advertising
We will not use your details for marketing and advertising purposes. This will include sending you personalised advertisements that use your first name in the advertisement.

5 Archiving
LITS captures and copies files in relation to business related activity annually. To electronically archive data that is to be solely of audit for taxation purposes and to use this data in the future for internal purposes.

We periodically review the data that we keep in our archive and we will delete or anonymise your data held in the archive where we consider it is no longer of purpose. 

What is our legal basis for using your data?
Data protection law says that we have to tell you the legal basis that we rely on to process your personal data for the purposes that we have notified to you. This section tells you what that legal basis is in relation to the purpose set out above.

We use your information for clerical, administration, and transaction of business and service purposes only.

Freedom of information
7.1 We are required under the Freedom of Information Act 2000 to provide certain information in response to Freedom of Information requests. You can make a request by emailing info@lits-service.co.uk.  In order to respond to requests, we will need to collect your name, address, email address, phone number and information about your request, including any additional personal data you choose to share with us when you make your request. We will use this personal data to respond to your request and will retain it for administrative purposes in line with the section headed How long do we keep your data for? below.

Who do we share your data with?
8.1 We do not share your personal data with third parties in bar in circumstances as per below. This includes where we use third party suppliers to perform various services for us, except for when creating ID badges through an external supplier and our accountants.

8.2 other service providers such as information security service providers who help us to manage our IT systems and ensure that they are secure; and
8.3 third party marketing and advertising agencies to ensure our marketing and advertising is delivered effectively in accordance with this Privacy Policy.

9 How long do we keep your data for? 
9.1 We will keep all your personal data for as long as your custom remains open. You can cease your custom at any time by notifying us in writing. 

10 What rights do you have?
10.1 You have a number of rights under data protection law. These rights and how you can exercise them are set out in this section. We will normally need to ask you for proof of your identity before we can respond to a request to exercise any of the rights in this section and we may need to ask you for more information, for example to help us to locate the personal data that your request relates to.

10.2 We will respond to any requests to exercise your rights as soon as we can and in any event within one month of receiving your request and any necessary proof of identity or further information. If your request is particularly difficult or complex, or if you have made a large volume of requests, we may take up to three months to respond. If this is the case, we will let you know as soon as we can and explain why we need to take longer to respond.

What is this privacy policy for?

LITS is committed to protecting your personal information, being transparent about what data we hold and giving you control over how we use it.

The purpose of this privacy policy is to give you a clear explanation about how LITS uses personal information we collect from you when you interact with LITS.

This is the main privacy policy for LITS. It is important for you to read this policy in full to understand what information we hold about you, how we may use it and how you can access, update and delete your personal information. However, if you don’t have time to read the whole policy now, here is the main reason we store different pieces of information about our users:

  • To help us effectiveness in the transaction of our business.
  • We are clear on what data we hold and what we do with it.

In collecting and using your personal information, we will be clear about what we are doing and make sure that you understand the way in which we are using it. Also, we won’t sell your personal information to anyone, but we may share your information with third parties as set out in this Privacy Policy.

  • You control the data we hold on you.

You can ask us to close your custom at any time. We will delete your information (such as your name, email address, date of birth and postal address, BACS details, and languages offered and requested) securely and swiftly.  We will have in place appropriate security measures to protect your information from unauthorised access.

Compliance with laws and your rights

There are various laws and regulations which apply to data protection and data privacy including the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and 2011 (as may be updated or amended from time to time). Broadly, the laws require that:

  1. you agree to your data being collected and used;
  2. no more information than is required is asked of you;

iii. your personal information must be securely kept to prevent unauthorised access;

  1. you have a right to know what information an organisation holds about you;
  2. your personal information must be deleted when it is no longer required; and vi. information about your internet use must be protected even where the information being collected is not personally identifiable.

At LITS, we make sure we stick to these data protection and e-privacy laws. As mentioned above, information about the laws, and your rights, can be found on the ICO’s website – www.ico.org.uk (opens in a new window)

What information will LITS collect about me?

LITS may collect and hold the following information about you:

  • your full name, your mobile and landline numbers; 
    your postal address, email address, and languages offered and sought; 
    your gender (if you choose to provide it); 
    your postcode and address (if you choose to provide them); and
    your bank details for payment of services purposes.

How will we use this information?

We use your information for clerical, administration, and transaction of business and service purposes only.

What about spam?

We will not send you any unsolicited marketing. We will only send you emails or other messages where this is related to the transaction of business only.

How can I access and update my personal information?

You can update some of your personal information by emailing us or writing to us at the address that appears at the footer below.

 

Will LITS share my information with anyone else?

LITS commits to keeping your personal information confidential save that we:

We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected.

If you cease your custom, your personal information (i.e. the information you gave us when you registered, such as your email address) will be deleted promptly, which means that all other information we might hold about you will be deleted.

Security Measures

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Unfortunately, the sending of information via the internet is not completely secure. Although we will do our utmost to protect your information, we cannot guarantee the security of your data sent via conventional post/mail; any sending of information is therefore at your own risk.

How do I contact LITS if have a question about privacy issues?

If you have any questions or concerns about privacy issues, you can use the form on our website ‘Contact us’ page which can be found here – www.lits-service.co.uk

Access to your information

If you would like to know what personal information LITS holds about you, you may make a request to LITS for copies of this information. You should be aware that we will need to see proof of identity before processing any such request (known as a ‘subject access request’) and may charge an administration fee of up to £10 to cover our costs in providing you with this information.

All subject access requests should be made in writing and addressed to Business Development Centre, LITS, Suite 24 Chambers, Eanam Old Road, Eanam Wharf, Blackburn, BB1 5BL.  Lancashire, UK. 

Changes to this policy

Our privacy policy may change from time to time. Any changes we may make to our privacy policy in the future will be posted on this page, and, where appropriate, notified to you by email.

Last updated: 17/05/2018.