An appointment at the Radbourne Unit is on the Royal Derby Hospital site on Uttoxeter Road, but Radbourne is run by Derbyshire Healthcare, not the trust behind Royal Derby’s acute services, and Kingsway Hospital is a separate site again. A trust name alone doesn’t get an interpreter to the right reception, and an interpreter at the wrong one leaves a clinician waiting and a patient with no way to explain what’s wrong. So we take the hospital, unit and full address from your appointment letter and send them to the interpreter before the day. You don’t have to explain Derby’s hospital sites to anyone: the details are already with the person attending.
Whether it’s an outpatient consultation or a mental health assessment, in person or over video, in a spoken language or in BSL, your interpreter goes in with the same details, passed on the same way.